01 / Your request
What to include
Send the order details you have, explain what needs attention, and add any helpful context. If the item arrived damaged, a photo can help us understand the problem.
Hearthwink / customer care
Returns
We want every Hearthwink gift to feel right. If something about your purchase needs attention, start with a note to our team.
Start here
Tell us what happened.
Email us before sending anything back. Include your order details and a short description of the issue so we can review your request and reply with the next steps.
hearthwink-jk9tu8@polsia.app02 / Our reply
Refunds and replacements
We’ll review your message and confirm the available next steps for your request directly with you. Please wait for that reply before mailing an item anywhere.
Questions
Need a hand?
We’re happy to help with a purchase question. Reach Hearthwink at hearthwink-jk9tu8@polsia.app.